General Information
Q: What is Salizi?
A: Salizi is a footwear store built around comfort, versatility, and everyday style. From classic leather shoes and loafers to weatherproof boots and cushioned sandals, we curate footwear designed to support you through work, weekends, and everything in between.
Q: How can I contact Salizi's customer support?
A: You can email us at support@salizi.co.uk or call us at +212625008641. Our team is available Monday to Friday, 9:00 AM to 5:00 PM.
Orders and Shipping
Q: How do I place an order?
A: Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.
Q: What forms of payment do you accept?
A: We accept: Paypal
Q: How do I track my order?
A: Once your order has shipped, you'll receive a confirmation email with tracking details. https://salizi.co.uk/apps/track123
Q: How long will it take to receive my order?
A: Orders are processed in 1 to 3 business days. Once shipped, delivery within the United Kingdom typically takes 7 to 10 business days.
Q: Do you ship internationally?
A: No, we currently ship exclusively within the United Kingdom.
Q: Is shipping free?
A: Yes, we provide free shipping on all United Kingdom orders.
Returns & Exchanges
Q: What is your Return Policy?
A: If you're not completely satisfied, you have 30 days from delivery to return your order for a refund or exchange. Shoes must be unworn, in original condition, and in their original packaging. Returns from within the United Kingdom are free of charge.
Q: How do I return an item?
A: Email us at support@salizi.co.uk with your order number and reason for return. We'll send you return instructions.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days of purchase, provided the item is unworn and in original condition. Reach out to us to begin the process.
Product Information
Q: Are your products high quality?
A: Yes, our footwear is made with quality materials and construction, designed for lasting comfort and durability through everyday wear.
Q: How do I find the right size?
A: Each product page includes a size guide and detailed sizing information. If you need extra help choosing a size, our team is just a message away.
Accounts & Privacy
Q: Do I need an account to make a purchase?
A: No account is needed to shop with us, but registering makes it easier to track orders and access exclusive offers.
Q: Is my personal data safe?
A: Your privacy is important to us. We use encrypted technology and secure payment systems to keep your data protected.
Q: How can I subscribe to your newsletter?
A: Just enter your email address in the subscription box at the bottom of our homepage to receive updates, offers, and new arrivals from Salizi.
Q: When is customer support available?
A: Our support team is available Monday to Friday, 9:00 AM to 5:00 PM. Closed Saturday and Sunday.